Refund Policy

Returns  
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  
Refunds (if applicable)  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.  
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.  
Late or missing refunds (if applicable)  
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hoovesltd@gmail.com  
Cancellation Policy
You have the right to cancel within seven days of your purchase, or within seven days of receipt of the goods (whichever is the longer). 
If you do cancel your order, your payment will be returned in full if the items have not yet been dispatched by Hooves Ltd.
If items have been dispatched, you must return your order to Hooves Ltd in accordance with our return and shipping policies.
Returned orders must be received and inspected by Hooves Ltd before receiving a refund.
Sale items (if applicable)  
Sale items will be refunded at the sale price in accordance with our shipping policy.
Exchanges (if applicable)  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hoovesltd@gmail.com
Shipping  
To return your product, you should first email hoovesltd@gmail.com  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.  
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.